For questions about the meet & greet use: Support@loopedlive.com
Issue with your merchandise order? Please contact firstname.lastname@example.org with your full name, reference number & email address.
1. WHAT IS THIS?
‘Forum or Against 'Em’ is a live experience, airing October 2nd, 2020.
Please be advised, the contents of this performance may offend. If you choose to proceed, you do so of your own volition and waive any demands for compensation or apology from the band.
2. WHEN IS THIS?
THE REPLAY PERIOD HAS ENDED. Thank you for watching!
The main event will be premiered on the 2nd October 2020 at 2PM PT, 5PM ET, 10PM UK, 11PM EU HERE.
The show will be available for all ticket purchasers for 72 hours after initial broadcast on the same page you view the livestream.
The Acoustic show takes place on 8th October 2020 at 2PM PT, 5PM ET, 10PM UK, 11PM EU HERE.
The acoustic show will be available for all ticket purchasers for 72 hours after initial broadcast on the same page you view the livestream.
Virtual meet and greet customers will receive a code via email before the selected date. Codes can be used to log into the Looped app for the meet and greet experience. Information will be emailed to the individual the week of September 28.
3. HOW CAN I WATCH THE MAIN EVENT?
Log in to watch.thecoreytaylor.com using the email and password created when purchasing your tickets. Only logged in users will be able to see the stream. It works from mobile or desktop, one device at a time. Casting/Airplay will be available once the show is live.
5. WHAT PAYMENT METHODS CAN I USE TO PURCHASE TICKETS?
Visa, Mastercard, AMEX, Maestro, Shop Pay, Google Pay, Paypal
NOTE: IF YOU RECEIVED A PROMOTIONAL CODE FOR A FREE TICKET YOU MUST REDEEM IT.
- Click on the this LINK
- Select “Add to Cart” – even though it shows $20 + $1 fee, that is your value, not your cost
- Click “Check Out” – don’t worry, you won’t be charged
- Create Your Account – make sure to include all the boxes and don’t forget your password
- On the next screen put in your virtual ticket unique code you received under discount code
- The cost will reduce to $0, complete your transaction and you are all set to enjoy the show.
6. I CAN'T MAKE THE LIVE STREAM, CAN I STILL WATCH THE SHOW?
Yes, the stream will be available for all ticket purchasers for 72 hours after initial broadcast. Just log in using the email and password created when purchasing tickets.
7. WILL THE LIMITED EDITION MERCH BE AVAILABLE AFTER THE SHOW?
The limited-edition show merch will be available for the 72-hour period after the show on watch.thecoreytaylor.com, then it will disappear. All exclusive products are pre-order. Fulfillment will begin in late October.
Complimentary 3 Songs will be emailed to the individuals the week of September 28.
The Digital Lookbook will be a compilation of Behind The Scenes photos from the stream. Photos will be emailed out the week of October 5.
For the full merch range, head over to our official merch store:
All major carriers are experiencing system wide fulfillment delays due to COVID-19 and increased volume. Please allow for additional shipping time for your order.
What do I do if my shipment is delayed in transit?
We encourage you to reach out to the carrier of your package to inquire about your shipment. Phone numbers are listed below and most carriers have a chat support program available on their website for immediate assistance.
DHL - 1 (800) 225-5345
USPS - 1 (800) 275-8777
FedEx - 1 (800) 463-3339
If International/not in the US, please contact your local post to see if there are any duties or customs that need to be paid before you receive your order.
8. PROBLEMS WITH THE QUALITY OF LIVE STREAM
Automatic resolution is 1080p, however the user will be automatically (or manually) upgraded or downgraded depending on the strength of their internet connection (ranging from 360p to 1080p). If you are continuing to experience issues, please contact the live help desk here on this page during the show. Should the event endure a mass technical issue, we will address this during the stream.
HERE ARE SOME THINGS YOU CAN DO FOR A BETTER VIDEO EXPEREINCE
- If you aren't already on one, join a stable Wi-Fi connection (rather than cellular data)
- Please try refreshing your browser If you aren't already using Safari, Firefox or Chrome - please try one of those 3
- Even if you have full bars to your router, that doesn't mean your router has a good connection to the internet. If you're wondering about your internet speed, please use Google's free internet speed test.
9. PROBLEMS WITH LOGGING IN
We encourage all users to test their log in ahead of the stream to solve any issues ahead of time.
10. NO SOUND!
If the stream appears to be working but you have no sound...
- First confirm that the mute button is off in the bottom corner of the player. Please try refreshing your browser
- That not it? Here are some troubleshooting articles specific to your computer:
MacOs Audio Help
Windows 10 Audio Help
11. HOW DO I STREAM TO MY TV?
Apple users can cast via AirPlay on IOS & Mac and or chromecast via chrome desktop browser - Instructions
PC & Android via Chromecast with the Chrome browser - Instructions
12. PROBLEMS WITH MERCH/BUNDLE ORDERS
Please contact email@example.com with your order reference number & email address
13. FACE MASK DISCLAIMER: These face masks are NOT meant to replace surgical face masks. Proper use of a surgical mask is still the best way to prevent coronavirus infection.
What’s the size of the mask?
17 cm x 12 cm
What is the mask made out of?
Will it cover nose and mouth?
Yes, with loops that go around the ears.
Will this mask protect from covid-19?
These are non-medical “civilian” cloth masks. They serve as an additional line of defense and follow the CDC directive recommending the “use of cloth face coverings to help slow the spread of Covid-19” by all people in public settings “where other social distancing measures are difficult to maintain (eg. grocery stores and pharmacies) especially in areas of significant community based transmission.”
CDC is additionally advising the use of simple cloth face coverings to slow the spread of the virus and help people who may have the virus and do not know it from transmitting it to others.
Cloth face coverings can be used as an additional, voluntary public health measure to help slow the spread of Covid-19.
How is it in relation to an N95 mask?
An N95 mask is a respirator mask that is surgical grade. These are not the same, and are non-medical grade masks.
Can doctors and nurses wear the mask at the hospital?
These masks on their own are not sufficient for doctors or nurses in surgical and medical situations. They can however be worn over disposable surgical masks as an added layer of protection.
These masks are not medical grade and are not to take the place of the N95 masks. They are not suitable for use in a surgical setting or where there would be significant exposure to liquid, bodily or other hazardous fluids, use in a clinical setting, or use in the presence of a high-intensity heat source or flammable gas.
If a person is sick, will it be sufficient to protect those around me?
We make no guarantees that these will prevent anyone sick from spreading a virus, however they follow CDC recommendations that any cloth mask worn can help slow the spread of disease.
These are simply an added defense to pair with normal distancing measures and safety measures of someone that is ill or infected with a respiratory disease.
Is the mask adjustable?
These masks are not adjustable. As these masks are adult sized they are not recommended for children.
COULDN'T FIND WHAT YOU WERE LOOKING FOR?
For merchandise questions, please contact firstname.lastname@example.org with your full name, reference number & email address.
For livestream questions contact customer services:
Email - email@example.com
Note: Support is available two hours before and during the show!